Course Transfer, Withdrawal and Deferment Policy

1.1 Maximum Processing Time

The maximum processing time for any transfer, withdrawal or deferment shall not be more than 4 weeks beginning at the point of student’s request and ending at the issuing of the formal letter to the student.

1.2 Forms

Please contact the Student Administrator for the relevant forms.

1.3 Transfer

  1. Transfers shall only be processed by TSMC upon the submission of a duly completed Transfer Form to the TSMC.
  2. Any student shall be allowed to transfer between courses only once.
  3. Students are only allowed to transfer from one course to another within TSMC if the following conditions are satisfied:-
    • Seats are available in the programme;
    • The student has fulfilled the requirements needed for admission to the programme; and
    • TSMC assesses that the student is suited both academically and emotionally for enrolment into the programme.
  4. Any Transfers shall be subject to the payment of a S$100 administrative fee before it will be processed by TSMC.
  5. If the Transfer is approved, a fresh addendum to the student’s SC shall be executed.
  6. Students are allowed to enter the course of transfer latest by the beginning of the 3rd week if the course has already commenced. Any transfer approved after the 3rd week from the course commencement date shall be automatically deferred to the next term.
  7. All transfers are subject to TSMC’s approval, the tenure of the course and any other condition as imposed from time to time by TSMC or any regulatory authority on a case-by-case basis.
  8. Should any refund be applicable, the Refund Policy shall be in accordance with the “Refund for withdrawal for any other reason”.

1.4 Withdrawal due to non-delivery

  1. Withdrawals due to non-delivery will always be approved. These instances include and is limited to the following:-
    • TSMC does not commence the course on the Course Commencement Date;
    • TSMC terminates the course before the Course Commencement Date:
    • TSMC does not complete the course by the Course Completion Date;
    • TSMC terminates the course before the Course Completion Date;
    • TSMC has not ensured that the Student meets the course entry or matriculation requirements as set by TSMC within any stipulated timeline set by CPE; or
    • The student’s student pass application is rejected by the Immigration and Checkpoints Authority.
  2. The student should be informed in writing of alternative student arrangements (if any) and should also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.
  3. Upon successful withdrawal, the original SC shall be terminated.

1.5 Withdrawals (student initiated)

  1. Student initiated withdrawals comprises:-
    • Withdrawal during the cooling-off period; and
    • Withdrawal for other reasons.
  2. Withdrawals shall only be processed by TSMC upon the submission of a duly completed Withdrawal Form to the TSMC, which must include the consent of the student’s parent/guardian if the student is under 18 years of age.
  3. GM shall be responsible for conducting proper interviews for each withdrawal request, which shall involve at least one of the student’s parent/guardian in such interview.
  4. SA shall begin the Refund Process upon the confirmation of any withdrawal.
  5. Students may also be withdrawn from a course by TSMC upon the termination and expulsion of such student. Should any refund be applicable, the Refund Policy shall be in accordance with the “Refund for withdrawal for any other reason”.
  6. Upon successful withdrawal, the original SC shall be terminated.

1.6 Deferment

  1. Students may apply to delay their course of studies and carry forward unutilised paid fees to a later period. This is considered a Deferment.
  2. Deferments shall only be processed by TSMC upon the submission of a duly completed Deferment Form to the TSMC.
  3. Any student shall be allowed to defer the course or each module only once.
  4. The Deferment of a course will only be considered before the commencement of the course, whereas the deferment of a module will only be considered before the commencement of that particular module.
  5. Deferment shall only be considered on the following grounds:-
    • National Service;
    • Bereavement of immediate family members including parents, spouse and children;
    • Medical;
    • Official work commitments; or
    • Any other reason that TSMC may consider on a case-by-case basis.
  6. A course may only be deferred for a maximum period of two (2) terms. Failing which, such students will be deemed to have withdrawn from the course and will have to reapply as a new applicant should they wish to enrol in the course again.
  7. All deferments are subject to TSMC’s approval, the tenure of the course and any other condition as imposed from time to time by TSMC or any regulatory authority on a case-by-case basis.

1.7 International Students

The GM shall inform the Immigration & Checkpoints Authority of Singapore (ICA) of any change to the status of the Student’s Pass (STP) for any international student as soon as the status of the Transfer, Withdrawal or Deferment is confirmed.

1.8 Addendum to SC

In the case of a deferment or transfer, an addendum to the existing SC shall be issued to the student, explained and signed, in accordance with the Student Contract Policy and Process.

1.8 Parental/Guardian consent

The parent’s/legal guardian’s involvement in decision making and their written consent shall be sought in the Transfer Form/Withdrawal Form/Deferment Form if student is under 18 years of age.

Refund Policy

1.1 Notification of refund for non-delivery of course

  1. TSMC will notify the Student within three (3) working days upon knowledge of any of TSMC’s non-delivery of course, as defined in the Course Transfer, Withdrawal and Deferment Policy below.
  2. The student should be informed in writing of alternative student arrangements (if any) and should also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

1.2 Refund due to student initiated withdrawal

  1. Refund for withdrawal during the cooling-off period
    TSMC will provide you with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties. You will be refunded the highest percentage (stated in Schedule D, as provided in Paragraph 2 below) of the fees already paid if you submit a written notice of withdrawal to TSMC within the cooling-off period, regardless of whether you have started the programme or not.
  2. Refund for withdrawal for any other reason
    All courses under TSMC shall be subject to the Refund Table as set out below:-

    % of the amount of fees paid under Schedules B and C of the SC (Course Fees and Miscellaneous Fees) If Student’s written notice of withdrawal is received:
    75 more than 28 days before the Course Commencement Date
    50 before, but not more than 28 days before the Course Commencement Date
    25 after, but not more than 7 days after the Course Commencement Date
    0 more than 7 days after the Course Commencement Date
  3. Maximum processing time
    The maximum processing time of a refund shall not be more than seven (7) working days beginning on the student’s withdrawal/refund request to the point of issue of refund.
  4. Terms and conditions of refund
    Refunds granted under this section shall be subject to any other terms and conditions that may be imposed by TSMC from time to time on a case-by-case basis.
  5. Cooling-off Period takes precedence
    In the case where the cooling-off period coincides with any of the periods set out in the refund table at section 4.3.2, the cooling off period shall take precedence.

1.3 Non-refundable fees

  1. The following is a non-exhaustive list of fees that are non-refundable:-
    • Application fees;
    • Administrative fees;
    • Fees for modules that have already been completed; and
    • Fees for modules that have already commenced for more than seven (7) days.
  2. Any other non-refundable fee shall be disclosed to the student during the refund computation.

1.4 Computation of refund amounts

The refund amounts and the computation of which shall always be issued to students for transparency and reduction of potential disputes.

1.5 Record-keeping

The Accountant shall maintain all refund records, by collating and keeping all documentation after each refund.

Student Support Services Policy

1.1 Pre-Enrolment

  1. Pre Course Counselling
    • Students are recommended courses that suit their needs and interests.
    • Checks are in place that they meet the admission criteria set by the College.

1.2 Admissions

  1. Application of Student Pass
    • TSMC shall apply for the Student Pass on behalf of the student.
    • A document checklist shall be used to ensure that all documents and forms are properly filled and submitted.
  2. Student Pass Appeal
    • In the case of a rejection by ICA, TSMC may appeal for the Student Pass for a student on a case by case basis. TSMC shall not charge a fee for such a service.

1.3 Course Commencement

  1. Student Orientation
    • TSMC shall organise a student orientation for new students at the beginning of every term.
    • A student handbook is given to students upon successful admission after the student orientation.

1.4 Student Care during studies

  1. Pastoral Care
    • TSMC provides pastoral care and student care during the term, which is provided by the Student Counsellors.
    • The Pastoral care service aims to play both preventive and intervening roles. Preventive measures include regular checks on students to help students adapt and assimilate to the school environment.
    • Students may also be referred to professional counselling bodies should TSMC deem necessary.
    • Pastoral Care Framework:-
      Involvement Framework
      Management

      The culture and awareness of offering emotional support to students, and not just academic support, is one that is passed on to staff from the first day during staff orientation.

      The staff orientation for non-academic staff is conducted by the OM.

      Student Services Staff

      Student Orientation is conducted for new students one week before the start of the school term by the Student Services Staff.

      The Student Services Staff may refer any cases to the Principal or external professional counsellors should the need arise.
      Student Counsellors

      The Student Counsellors are the Principal and the Chair of the AB. The Student Counsellor shall be available at any time for students to speak to them regarding any difficulties they are facing during their course, including any mental health difficulties or external stressors).

      The Student Counsellor may make suitable referrals to external agencies for more specific professional help, or when it is in the interest of the student to seek external assistance.
      Academic Staff

      Students are given the contact details of lecturers in their module profiles so that they are able to contact lecturers if they encounter any difficulty in their learning.

      Lecturers are the most frequent contact point for the students, and are expected to demonstrate student care.

      Lecturers may also give feedback about their students’ learning to the GM or the Principal if they deem necessary.

1.5 Collaborative events and external projects

  1. TSMC regularly organise ad-hoc collaborative events and external projects (i.e. performances, songwriting camps, cultural exchanges etc) with:-
    • Industry players; and
    • Other institutions.
  2. Participation in these events and projects are not guaranteed and shall be at the discretion of TSMC.